Welcome to Search.ai GEO Audit platform ("Service"). These Terms of Service ("Terms") form a legal agreement between you and Search.ai ("we," "us," "our," or "Company"), governing your use of our website at https://the-search.ai and our GEO (Generative Engine Optimisation) audit report services.
By accessing and using our Service, you accept and agree to be bound by all the terms and conditions outlined in this agreement. If you do not agree to these Terms, please do not use our Service.
Your use of the Search.ai Service constitutes your acceptance of these Terms of Service and our Privacy Policy. We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Service following any modifications indicates your acceptance of the updated Terms.
Search.ai provides GEO (Generative Engine Optimisation) audit reports for websites. Our Service includes:
Audit reports are delivered as downloadable documents containing analysis, recommendations, and best practices specific to the website URL provided by you.
You do not need to create a user account to use our Service. Audit reports are available for one-time purchase on a per-website basis. However, to receive your report via email, we will collect your name, email address, company name, and website URL.
To order an audit report:
You will receive your audit report via email at the address you provide. Reports are typically delivered within 1–2 business days for all tiers.
During high-volume periods, delivery times may extend by up to 2 additional business days. We are not liable for delays beyond our reasonable control.
All prices are displayed in United States Dollars (USD). Prices are subject to change without notice, but any price change will not apply to orders already placed. You will be charged the price displayed at the time you complete your purchase.
Payment for our Service is processed entirely through Stripe, a secure, PCI DSS Level 1 compliant payment processor. We do not store, process, or have access to your credit card information. All payment processing is governed by Stripe's Terms of Service and Privacy Policy.
Upon completion of your payment, a receipt will be emailed to you immediately. Your transaction details will appear on your bank or credit card statement as a charge from Stripe on behalf of Search.ai.
We stand behind our work. Every audit involves significant research, expert analysis, and proprietary methodology that begins the moment your order is confirmed. For this reason, all purchases are considered final once payment is accepted.
Our Commitment: While purchases are non-refundable, we are genuinely committed to your experience and to the commercial value you receive from your report. If you have any concerns about the quality, accuracy, or usefulness of your audit, please contact our team at audit@the-search.ai. We review every case individually and, where reasonable, we will work with you on one of the following remedies at our sole discretion:
Duplicate or Accidental Purchases: If you have accidentally purchased the same audit twice or made a genuine purchasing error, please contact us at audit@the-search.ai within 48 hours of purchase. Where work has not yet commenced on the duplicate order, we will review the request and, where appropriate, refund the duplicate charge.
Chargebacks and Disputes: We ask that you contact us directly to resolve any concerns before initiating a chargeback or payment dispute. Chargebacks filed without prior contact may result in suspension of access to your report and future services.
Australian Consumer Law: Nothing in this section is intended to limit or exclude any rights you have under the Australian Consumer Law or other applicable consumer protection legislation that cannot be lawfully excluded. Where such rights apply, our liability will be governed by those provisions.
Search.ai retains all rights to our audit methodology, algorithms, software, website design, and any proprietary processes used to generate reports. You may not reproduce, reverse-engineer, or adapt our methodology without express written permission.
Upon payment and delivery, you receive a non-exclusive, non-transferable license to use your audit report for your organisation's internal business purposes only. This includes:
What You Cannot Do: You may not:
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SEARCH.AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for any and all claims arising out of or relating to this agreement or our Service shall not exceed the amount you paid for the audit report in question, or $100 USD, whichever is greater.
Our Service is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of our audit reports.
We disclaim all warranties including but not limited to:
When using our Service, you agree to:
These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in New South Wales for any disputes arising out of or relating to this agreement or our Service.
Before pursuing any legal action, we encourage you to contact us to attempt to resolve disputes informally. If we cannot reach a satisfactory resolution within 30 days, you may pursue further remedies available under Australian law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Search.ai regarding your use of our Service. They supersede all prior negotiations, understandings, and agreements, whether written or oral.
We reserve the right to amend these Terms at any time. Material changes will be posted prominently on our website with an updated "Last Updated" date. Your continued use of our Service following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the amended Terms, you must discontinue use of the Service immediately.
Cancellation of Orders: Because research and analysis begin immediately upon purchase, orders cannot be cancelled for a refund once payment has been accepted. See Section 5 (Refunds, Purchases and Our Commitment to You) for the remedies available if you have concerns about your audit.
Termination of Access: We reserve the right to refuse service, restrict access, or terminate your use of our platform at any time, at our sole discretion, if we determine that you have violated these Terms or engaged in fraudulent, abusive, or illegal conduct.
Our website may contain links to third-party websites and resources. We are not responsible for the content, accuracy, or practices of these external sites. Links do not imply our endorsement. Your use of third-party sites is governed by their own terms and privacy policies, which we encourage you to review.
You agree to indemnify, defend, and hold harmless Search.ai, its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from or relating to:
If you have any questions about these Terms of Service, or if you wish to contact us regarding a dispute or concern, please reach out:
By using Search.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for using Search.ai!